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Whether you are going it alone, or have someone on staff to help, one of the most practical ways to address the wide range of issues you face with Technology is to use subscription based services or services for which you purchase support contracts. And no I don’t mean contract based services with the Regional Service Center, unless you want solutions that are generally oversized for your organization and universally overpriced.

Look for products, like firewall providers for example. That offer you 8X5 support, free upgrades, and self support access to a website or knowledge base as part of the subscription for services. Doing so will always ensure that the best possible technical support is just a phone call away. 

The need to access resources inside your school network is the natural result of a maturing infrastructure.  Being able to do important tasks at the office while you are at home or while traveling  can dramatically improve your administrative oversight. And the ability to remotely access your computer at work is becoming more and more  necessary as workloads continue to encroach upon personal time.

Getting the big picture about remote access and then understanding your options will be very useful as you decide which method or technology is best suited for your remote access needs. Without a basic understanding and game plan, the implementation of remote access can be a harrowing experience and very confusing. Let’s consider some of your options and the practical use of those options: